Privacy Policy

Effective Date: June 11, 2026  |  Last Updated: June 11, 2026

1. Who We Are

A1 Restoration Team LLC is a property restoration company with service locations across the United States. Our companies are organized as limited liability companies formed in Maricopa County, Arizona. Our principal office is located at 502 S College Ave, Suite 205, Tempe, AZ 85281. References in this Policy to A1 Restoration Team include our affiliated local operating entities that provide services under the A1 Restoration Team name.

2. Information We Collect

Information you provide to us

• Contact and service request details — your name, phone number, email address, property/service address, and details about the damage or services you need when you fill out a form, call us, or text us.
• Communications — the contents of messages, emails, and text messages you send us, and records of phone conversations.
• Job and billing information — information needed to schedule, perform, and invoice work, which may include insurance claim information you choose to share with us.

Information collected automatically

• Usage and device data — IP address, browser type, device type, pages viewed, time on page, and referring website, collected through cookies and similar technologies.
• Analytics — we use Google Analytics to understand how visitors use the Site. Learn more at How Google uses information from sites that use its services, or opt out with the Google Analytics Opt-out Browser Add-on.
• Call tracking — we use call tracking technology that may display different phone numbers to different visitors and record which marketing source led to your call.

3. Call Recording and Monitoring

Calls to and from A1 Restoration Team may be recorded and monitored for quality assurance, training, dispute resolution, and record-keeping purposes. Where required by law, you will be notified that a call is being recorded. By continuing a call after such notice, you consent to the recording.

4. Text Messaging (SMS) Terms & Consent

When you provide your mobile number and opt in — for example, by submitting a form on the Site, texting us first, or giving verbal consent — you agree to receive text messages from A1 Restoration Team LLC. These may include appointment scheduling and reminders, service and job status updates, follow-ups on your request, and (only if you have opted in to them) occasional promotional offers.

5. How We Use Your Information

• To respond to your inquiries and provide estimates and restoration services;
• To schedule, perform, document, and invoice work;
• To communicate with you by phone, email, and text message;
• To assist with insurance claims at your request;
• To measure and improve our website, advertising, and customer service;
• To comply with legal obligations and protect our legal rights; and
• To prevent fraud and maintain the security of our Site.

6. How We Share Information

We do not sell your personal information. We share information only as follows:

• Affiliated local entities — with the A1 Restoration Team operating company that serves your area, so we can deliver your requested services.
• Service providers — with vendors who help us run our business, such as website hosting, form processing, analytics, call tracking, text messaging platforms, scheduling, and payment processing. These providers may use your information only to perform services for us.
• Insurance-related parties — with your insurance carrier or adjuster when you ask us to assist with a claim.
• Legal requirements — when required by law, subpoena, or court order, or to protect the rights, property, or safety of A1 Restoration Team, our customers, or others.
• Business transfers — in connection with a merger, acquisition, or sale of all or part of our business.

For clarity, the sharing described above never includes sharing your SMS opt-in or consent with third parties for their own marketing purposes, as described in Section 4.

7. Cookies and Your Choices

Cookies are small files stored on your device that help the Site function and help us understand Site traffic. You can set your browser to refuse cookies or alert you when cookies are being sent; some features of the Site may not work properly without them. You may also opt out of Google Analytics using the browser add-on linked in Section 2.

8. Data Retention

We keep personal information for as long as needed to provide services, maintain business and warranty records, satisfy legal, tax, and insurance requirements, and resolve disputes. When information is no longer needed, we delete it or de-identify it.

9. Your Privacy Rights

Depending on the state where you live, you may have rights regarding your personal information, such as the right to know what we collect, request a copy, request correction or deletion, or opt out of certain uses. To exercise any of these rights, contact us using the information in Section 14. We will respond as required by applicable law and will not discriminate against you for exercising your rights.

10. Children's Privacy

Our Site and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will delete it.

11. Security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

12. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites, and this Policy does not apply to them. We encourage you to review the privacy policies of any site you visit.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Material changes will be posted on this page, and your continued use of the Site after changes are posted constitutes acceptance of the updated Policy.

14. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us:

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This Privacy Policy is governed by the laws of the State of Arizona, without regard to its conflict-of-law provisions. A1 Restoration Team LLC and its affiliated operating entities are organized in Maricopa County, Arizona.